A flight support desk that behaves like part of your operation.
Aviation Services 24 is the flight support arm of Global Flight Support, working out of the Abu Dhabi Airport Free Zone. We handle the ground so operators, brokers and flight departments can concentrate on the air.
Built around the calls nobody else wants to take.
Flight support is an easy business to be adequate at and a hard one to be good at. Anyone can book a hotel and order a fuel truck. What separates operations is what happens when the plan stops working — at 03:00, at a station nobody briefed, in a country whose civil aviation authority does not answer email at the weekend.
We built the desk around those moments. Abu Dhabi sits between Europe, Africa and Asia, which means our operations room is awake and staffed while most of the world’s traffic is moving. It also means the authority relationships that actually shorten permit timelines across the Gulf, the subcontinent and East Africa are local relationships, not emails into a void.
We are deliberately explicit about the limits of that. There are regions where our own supervisor stands on the apron, and regions where we work through partners we have vetted. Both are on the network page, labelled honestly.
- Operations desk staffed
- 24/7
- Operations desk staffed
- Stations in the network
- 92+
- Stations in the network
- Countries for permits & fuel
- 180+
- Countries for permits & fuel
- Typical first response
- 15 min
- Typical first response
Four rules the desk actually runs on.
Not values on a wall. These are the things we will be held to, and the things we would want from a supplier ourselves.
Say the real number
If a permit takes five working days, we say five working days — before the trip is sold, not after it is booked. Operators can plan around a hard truth. They cannot plan around an optimistic estimate.
Own the whole chain
We do not forward your email to a handling agent and call that a service. We place the order, chase the confirmation, check the work on the ramp and carry the invoice.
Answer the phone
Every call reaches a duty officer who can make a decision and commit money. No ticketing system, no triage, no callback promise.
Price it all-in
Quotes are the delivered cost including taxes and into-plane fees. A cheap headline rate that grows on the invoice is not a saving, it is a surprise.
Operators, brokers, flight departments and owners.
Charter operators
Recurring programmes on account, with per-trip cost breakdowns you can rebill to the client without editing.
Brokers
Fast, all-in quotes you can price against before you commit to a client, plus supervision that protects your reputation on the ramp.
Corporate flight departments
One supplier across every station your aircraft touches, with consistent reporting into your own systems.
Private owners
Discreet handling and concierge for the trips that matter, without needing to build an operations function of your own.
Send us a trip. We will come back within minutes.
Routing, dates and aircraft type is enough to start. We will tell you what the trip needs, what it will cost and what the real lead times are.
+971 50 556 1576 · occ@g-fs.com