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Operations desk open 24/7/365

Service

Ground Handling

One supervisor on the ramp who owns your turnaround from blocks-in to blocks-out.

Confirmation
Minutes, not hours
Coverage
24/7/365
Point of contact
One named supervisor

Most delays on the ground are not caused by a missing service. They are caused by nobody owning the sequence. We put a named supervisor on every turnaround, brief them before you arrive, and hold them accountable for the whole chain — steps, GPU, lav and water, cleaning, customs, crew, passengers, bags — so your crew talks to one person instead of six.

What is included

  • Named handling supervisor allocated before ETA, with direct mobile contact
  • Arrival and departure supervision on the ramp, not from an office
  • Customs, immigration and quarantine coordination
  • GPU, ASU, steps, tow, de-icing and lavatory/water servicing
  • Cabin cleaning and interior detailing between legs
  • Passenger and baggage handling, including VIP and reduced-mobility
  • Load sheet, general declaration and departure documentation
  • Post-flight report with actual timings and any exceptions logged

How it runs

  1. 1

    Trip received

    Send the schedule by email, WhatsApp or the request form. We confirm within minutes, 24 hours a day.

  2. 2

    Station briefed

    We brief the airport, book the services and send you a handling confirmation with the supervisor's name and number.

  3. 3

    Aircraft on blocks

    The supervisor meets the aircraft, runs the turnaround and resolves anything that changes on the day.

  4. 4

    Wheels up

    You get a short post-flight report — actual times, services delivered, anything worth knowing next time.

Need this on a trip that is already moving?

Call the deskSend a request
Ground Handling
Desk open now

Send us a trip. We will come back within minutes.

Routing, dates and aircraft type is enough to start. We will tell you what the trip needs, what it will cost and what the real lead times are.

+971 50 556 1576 · occ@g-fs.com